Microsoft 365 Lighthouse is constantly evolving, bringing MS Partners a suite of powerful tools to manage customer environments with ease from within their Partner Centre accounts.
Let’s dive into some of the exciting new features and enhancements that have recently been introduced:
Enhanced Tenant Details Page
The revamped tenant details page upgrade allows Partners to access key information about customer tenants from a single location. The new Customer information section centralises tracking of key customer data and notes, making it easier to stay proactive and optimize resources.
Improved Navigation and Reporting
Microsoft 365 Lighthouse has introduced quick navigation features, enabling users to jump directly to the details page of any tenant from anywhere within Lighthouse. Additionally, a customer-facing report feature is on the horizon, promising comprehensive reports that Partners can then share directly with end customers.
Microsoft Copilot Opportunities
The integration of Microsoft Copilot opportunities into Sales Advisor is another significant enhancement. This feature helps Partner’s identify customers eligible to purchase Microsoft Copilot for Microsoft 365, providing insights to set up and engage with Copilot effectively.
Subscription Renewal Tracking
To aid in managing customer relationships, a new page has been added to track upcoming subscription renewals. This feature allows Partner’s to prioritize and drive renewal discussions more effectively, with sorting and filtering options and contextual recommendations to support customer success.
Simplified Onboarding
The onboarding process across all customer tenants has been streamlined with a guided process that follows best practices. This ensures a smoother and more efficient onboarding experience for new customers.
Proactive Account Management
With the integration of Sales Advisor, an AI-powered tool, MSPs can now receive insights and recommendations to improve customer relationships. This proactive approach helps anticipate customer needs and maximize their investment in Microsoft 365.
Microsoft 365 Lighthouse is continuously improving, adding features that enhance the management experience for MSPs. From enhanced tenant details and navigation to proactive account management and subscription tracking, these updates are designed to help Partners grow their business and know what’s happening with their customers.
Stay tuned for more updates as Microsoft continues to innovate and expand the capabilities of Microsoft 365 Lighthouse!
