In the evolving landscape of technology, Microsoft is steering a new course with its Surface devices, embracing the ethos of sustainability, customer empowerment, and innovation. Surface devices are now more repairable, a move that resonates deeply with environmentally conscious consumers and tech enthusiasts alike.
Empowering Choices in Service
Commercial customers can obtain service for Surface for Business devices in several ways. You can get service directly from Microsoft or use a third party Authorized Service Provider. Or with skilled technicians, you can repair devices yourself following the applicable Surface Service Guide or article.
Here is a selection of replacement devices:
Surface Laptop 5
- Display
- Keyboard
- Surface connect charging port
- Feet
- Battery and Enclosure
- Thermal Module
- Motherboard
- Removable solid-state drive (rSSD)
Surface Pro 9 (and 5g option)
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- Kickstand
- Enclosure4
- Speaker
- Battery
- Surface connect charging port
- Thermal Module
- Camera Front & Rear
- Camera Deck
- Screen (Display)
- Power & Volume Button
- Motherboard
- SSD Door
- Removable solid-state drive (rSSD)
Surface Laptop Studio 2
- Display
- Keyboard
- Motherboard
- Surface connect charging port
- USB-C & and USB-A port connectors
- Removable solid-state drive (rSSD)
- Cosmetic Plate
- Battery and Enclosure
- Feet
- MicroSD card reader
- Audio Jack
For a full list of repairable devices, components and instructional videos: Surface for Business service and repair - Surface | Microsoft Learn
Economic and Environmental Synergy
Microsoft's repairability efforts do not just benefit the planet; they also offer tangible value to customers. By extending the usable life of Surface devices, Microsoft is helping users get more from their investment, reducing the total cost of ownership. This initiative also aligns with the growing demand for sustainable products, positioning Microsoft as a leader in the responsible tech movement.
Microsoft's commitment to enhancing the repairability of its Surface devices marks a significant step forward in the tech industry's journey towards sustainability. By empowering users with more repair options, promoting a reduce, reuse, and recover model, and aligning with environmental goals, Microsoft is not just redefining the relationship between consumers and their devices; it's paving the way for a more sustainable and user-centric future in technology.
