The potential for AI at work is practically endless—and understanding how your teams can accomplish more with generative AI is more important than ever. Every day, more companies are turning to AI features to help their employees work more efficiently, provide positive customer experiences faster, and stand out among competitors.  

Join Microsoft's product leaders and engineers on April 10, 2024, for a comprehensive exploration of the newest AI functionalities within Dynamics 365 and Microsoft Power Platform. Discover how advancements in AI and Microsoft Copilot enable seamless integration of teams, processes, and data, empowering agile responses to evolving business demands. Witness firsthand how various industries leverage these cutting-edge AI features to optimize business processes and expedite low-code development.

 

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Register now to see key presentations from Microsoft leaders, including:  

  • Business Applications Launch Event—2024 release wave 1. Charles Lamanna, Microsoft Corporate Vice President of Business Applications and Platforms, will provide opening remarks and shed light on the strategy and vision behind new Copilot and core platform capabilities in 2024 release wave 1. 
  • Amplifying contact centers and field service operations with AI. Jeff Comstock, Corporate Vice President, Dynamics 365 Customer Service, will share how Copilot is transforming the customer service landscape, boosting efficiency, reducing training costs, and ultimately delivering exceptional experiences for agents, frontline workers, and customers.  
  • Streamline sales and marketing with Copilot. Lori Lamkin, Corporate Vice President, Dynamics 365 Sales and Marketing, will discuss how sellers can close more deals by optimizing sales and marketing strategies and increasing productivity. 

 

During the event, you'll gain insights from various Microsoft leaders regarding their perspectives on AI, customer service, and operations. They'll offer valuable advice on leveraging these emerging technologies to tackle your organization's most pressing challenges. Additionally, you'll have the opportunity to participate in live Q&A sessions with Microsoft experts to address any queries you may have about new AI features, Copilot experiences, or updates in low-code tools.

 

Explore new AI features and capabilities for Dynamics 365 

Microsoft are excited to share the latest AI features for Dynamics 365 spanning across end-to-end customer experiences, sales, finance, supply chain, commerce, and other areas. Here are just a few of the new features in 2024 release wave 1: 

  • Microsoft Dynamics 365 Sales features include recommended content for documents, insights from past successful deals, and summaries of account details—including customer buying behavior, recent activity, and more.   

  • Microsoft Copilot for Sales helps teams deliver more seamless experiences within Microsoft Teams and Outlook. New features include suggested updates to customer relationship management (CRMs) systems as sellers work and suggested responses based on customer questions across platforms. 

  • Microsoft Dynamics 365 Customer Insights empowers every organization to unify and enhance customer data, using it for insightful analysis and intelligent actions. New features now make it easier and faster to ingest and manage data, while AI enables quick insights and easier access to analytics. 

  • Microsoft Dynamics 365 Finance includes more autonomous finance features, building intelligence, automation, and analytics around every business process. This release adds AI-powered experiences to ease setup of financial dimension defaulting.