Why you should know as a Microsoft Partner

Many of us love to hate Microsoft Partner Centre, it’s too slow, it’ too complicated, it changes all the time, the list goes on…we totally get it! We live and breath in this portal, we have to use it too…to support you help you to use it, we’re partners too so we must use it ourselves just like you do.

To try and alleviate the complicated issue, Microsoft have added Copilot to Partner Centre, currently in preview but it will be going to general availability shortly-ish. When it is GA you definitely will have to use it for logging any support tickets for yourselves and it can help you navigate partner centre. When you have access, you should see it in the top right corner of your screen. It replaces the question mark.

 

As many of you may know, I think you should all be using this portal, for many reasons, the biggest being protecting yourselves by not having day to day Global Admin accounts in use by yourselves or staff and by keeping ahead of what’s happening with your customers licensing because you’re using Reports Hub.

Copilot for Partner Centre is one of those tools that will help with the workspaces detailed below initially…

Billing: Copilot in Partner Center (preview) can provide details about a customer's Azure usage estimates and trends.

Earnings: Copilot in Partner Center (preview) can answer frequently asked questions about incentives and earnings. It can retrieve specific policy details for Microsoft commerce incentives, Enterprise, and SPLAR. You can get earnings insights over a given period and trends by customer, subscription, invoice number, and more.

Insights: Copilot in Partner Center (preview) can help you understand your Solutions Partner Designation score. It also guides you to self-diagnose and improve your scores.

Membership: Copilot in Partner Center (preview) can walk you through the various memberships we offer, including how to qualify and enrol. It guides you on the purchase process and end-to-end membership management. You can also get personalized details and help in troubleshooting your Solution Partner designation scores.

 

I’ve run it through some paces and asked just some general prompts, some I asked were:

  1. Details the steps I need to follow to create a report on what end customer licensing has Auto Renew turned off?

    Copilot listed the step-by-step instructions on how I should do this

  2. Looking at my licensing for last quarter, what incentives will I receive?

    Copilot detailed where I could find this information and the steps to get there, but advised I’d need access to view it…which I don’t have.

  3. Help to set up CPOR for an end customers tenant?

    Again details on where and how to do this but also advised I needed to include more details as there are different types of CPOR claims available

  4. How to I update one of my users access?

    I got the full details on how to do this and what access I needed to update the change

 

Out of these four prompts, only one comes from the listed Workspaces so the results impressed me as Copilot is using information regarding Partner Centre and making it available to Partners when they need to attend to something. You don’t need Google anything, you don’t need to email anyone, you just need to ask Copilot in Partner Centre.

To log a support ticket, you choose a topic, to ask Copilot, you type your prompt. If you have this available, I suggest trying it out for size. More tools will be added to Copilot in Partner Centre. Hopefully I can get more of you using it and even though it may not be speedy it’s easier.