There is a range of Surface Warranties and Protection Plans designed to help your business stay productive in the event of hardware issues arising, giving your customers and businesses peace of mind. 

Every Surface comes with a minimum of 1 year Microsoft Hardware Limited Warranty including mechanical breakdown, and technical support (90 days software support, 1 year hardware support). Microsoft Extended Hardware Services (EHS) Plans go beyond your Surface hardware warranty by: 

Protecting: Safeguard your Surface Investment by leveraging warranty and protection plans that include coverage for Mechanical breakdown, protecting your devices against unintended mechanical failure. 

Secure: Retain more control over your security. Some Surface devices have removal SSD drives, allowing you to retain your data and reduce the exposure of business information during service events. 

Respond: Get your device back up and running using Advanced Exchange where a replacement device is shipped to your premise before you return the defective device. With Next Business Day service available. 

Support: Support how and when you need it. Access the Global Customer Support Services via online portal, phone and Surface Diagnostic Toolkit for Business. 

Extended Hardware Services Plus (EHS+) is available as an add on to the range of Surface devices and can be purchased up to 45 days from the original device purchase.  

Benefits: 

  • Advanced Exchange: The replacement device is shipped to your customer before you return the defective device, meaning you won’t be without a device! 
  • Mechanical breakdown covers your device against unintended mechanical failure extending from the original manufacturer’s warranty and will continue for the entirety of the EHS warranty term. 
  • Next Business Day Replacement available with the cut off time 2.00pm NZST in most major regions. 
  • Drive (SSD) Retention is available on certain devices, allowing your customer to physically remove and retain the data drive before it is returned to Microsoft.  

The Extended Hardware Services Plus plans are designed to protect and maximise the lifecycle of your Surface investment.  

Unsure of the status of your Surface device warranty? Check it here https://mybusinessservice.surface.com/  

To find out more information on the available Surface Service plans, please contact Microsoft.sales@dickerdata.co.nz and we will help you choose the right Surface devices and protection plans for your customers. 

 

 

Resources:  Surface Warranty, Protection Plans & Support – Microsoft Surface for Business