Microsoft Teams Voice Applications Analytics Collector (VAAC) service
An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports.
The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022.
It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which is an API endpoint used by PowerShell and Teams Admin Center. Note it’s not a supported API endpoint to directly connect to.
As noted on learn, Voice Applications Analytics Collector (VAAC) service is providing data for the following Power BI reports:
Auto Attendant report for calls coming into your auto attendants.
Call Queue report showing calls coming into your call queues.
Agent Timeline report shows a timeline view of agents being active in call queue calls.
You can download the new Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) here, and instructions for how to deploy them are on docs/learn here.
Microsoft Teams progressive web app (PWA) for Linux
In August 2022, Microsoft, fairly quietly, announced plans to retire the Linux desktop client for Teams in early December, in Microsoft 365 message center notification MC412007. Previously Microsoft had launched a dedicated Linux desktop client, but it had never reached feature parity with Windows.
Incidentally, Microsoft filtered the message center message to only go to tenants using Linux clients, which makes sense to now overwhelm customers, but I wish there was an option Microsoft partners could tick to get each and every message so they can plan and advise their customers best.
The current Windows/Mac Microsoft Teams desktop app is built with Electron, an open-source platform for building desktop apps. We know that a new Teams desktop app is coming, dropping Electron for Edge Webview2.
Microsoft says that the PWA app will help bridge the gap between Teams on Windows and Linux. The PWA experience is available for both Edge and Chrome browsers running on Linux.
The PWA provides desktop-like app features, such as notifications for chat and channel, a dock icon with respective controls, application auto-start, and easy access to system app permissions.
