Meet the Expert: Craig Sargent

25th November 2025 2 minute read

Craig Sargent, our Commvault Business Development Manager dives into how to handle rising infrastructure costs, restrictive licensing, ransomware threats and managing data across multiple environments with the support of Commvault.

When you’re in front of your customers, the best way to position Commvault is to start with their pain points. These questions get them talking about the issues they’re living with every day - then you can more easily articulate how Commvault solves them.

Q: How are your customers handling rising infrastructure costs and the renewal pressures from their existing platforms?

A: A lot of IT teams are caught off guard by steep renewal hikes, restrictive licensing, or extra charges for things like cloud integration. They’re under pressure to modernise, but their budgets aren’t keeping pace. This is where Commvault shines. Instead of locking customers into rigid contracts, Commvault gives them flexibility: they can run workloads on cloud, hybrid, or on-prem without being forced into one model. The conversation shifts from “we can’t afford to modernise” to “we can modernise on our terms”.

“Commvault helps customers escape lock-in and take back control of costs while protecting data anywhere”.

Q: When your customers bring up ransomware, downtime, or recovery concerns, how do you explain what makes your approach different?

A: Ransomware is no longer an “if”, but a very alarming “when”. Many companies have found out the hard way that their backups weren’t immutable, or that their recovery process took days - even weeks. That kind of downtime is devastating for business operations and brand reputation.

With Commvault, backups are immutable, anomalies can be spotted early, and recovery is both fast and clean. The big differentiator you can message is that Commvault doesn’t just store data - it gives customers the ability to bounce back quickly without carrying infected data forward. That’s the kind of reassurance boards and executives care about.

“Commvault isn’t just backup - it’s resilience, with clean recovery that keeps the business moving.”

Q: As more workloads move to the cloud, and some back again, how do your customers feel about managing protection across multiple providers?

A: Most organisations now have workloads spread across AWS, Azure, Google, SaaS apps, and still, some on-prem. Many are juggling multiple tools, each with their own policies, reporting, and licensing. This creates a patchwork environment that’s hard to manage, expensive, and full of gaps.

Commvault gives them one consistent platform that works across all environments. Instead of learning and maintaining five different tools, customers get unified protection, consistent reporting, and easier compliance. CIOs love this because it simplifies governance, cuts costs, and reduces risk.

“One platform, all clouds - Commvault unifies protection across everything, everywhere.”

With many real-world frustrations facing businesses - surprise costs, ransomware downtime, tool sprawl - Commvault is the smart, flexible solution that solves the problems your customers are already talking about.

Reach out to your local Dicker Data representative, or email sales@dickerdata.co.nz

Dicker Data NZ

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