Need access to New Zealand's deepest technical expertise?

We provide the technical capability you need, when you need it, through certified presales and solution architecture specialists who help you discover, design and deliver solutions acting as a seamless extension of your team. 

Use our technical skills to win more

Growing your business relies on your ability to confidently pursue more opportunities, including the complex, multi‑vendor and high‑value projects that require deep technical capability. We help you win by giving you access to certified presales and solution architecture expertise that strengthens your proposals, validates your solutions, and helps you bring the right outcome to every customer conversation.  

With our technical specialists acting as an extension of your team, you can compete for more opportunities, respond faster and present solutions with the confidence your customers expect from a trusted partner.

Validated best practice
solution design 

Validated best practice solution design

Complex, multi‑vendor solutions designed every day 

Complex, multi‑vendor solutions designed every day

Thousands of partner configurations validated for accuracy and reduced risk 

Thousands of partner configurations validated for accuracy and reduced risk

30+ local, highly certified experts supporting every major technology stack and vendor

30+ local, highly certified experts supporting every major technology stack and vendor

Direct access to vendor engineering teams for deeper technical insight 

Direct access to vendor engineering teams for deeper technical insight

Technical capability that scales with you and your team, on demand.

Technical capability that scales with you and your team, on demand.
Menu-1

Do you need support shaping a customer solution or responding to a complex opportunity?

Do you need support shaping a customer solution or responding to a complex opportunity?
Menu-2

Are you working on a complex project that requires deep technical validation or multi‑vendor design?

Are you working on a complex project that requires deep technical validation or multi‑vendor design?
Menu-3

Do you need specialist support that leverages Dicker Data’s deep technical vendor relationships?

Do you need specialist support that leverages Dicker Data’s deep technical vendor relationships?
Menu-4

Do you need expert post‑sales support to ensure your solutions are deployed smoothly and perform as expected?

Do you need expert post‑sales support to ensure your solutions are deployed smoothly and perform as expected?

Full‑stack technical expertise that expands your capability

Are your customers choosing the right devices and tools for a productive modern workplace?

We help partners determine the right devices for the right users, support collaboration and mobility solutions, and future‑proof environments with AI‑ready technology. 

Do you need support designing scalable cloud, hybrid or datacentre environments?

We help architect and validate solutions across cloud platforms, virtualisation, servers, storage and hybrid infrastructure. 

 

Do you need support delivering secure, reliable and high-performance network solutions?

We assist with wired, wireless, SD‑WAN, routing, switching and software‑defined networking designs across multi‑vendor environments. 

Are you looking to strengthen customer security across identity, devices, data and infrastructure?

We provide guidance on identity, access, data protection, threat management and secure architecture across the full technology stack. 

Do you need help building data-driven or AI-enabled solutions for your customers?

We support partners across data platforms, storage, analytics, backup, recovery, and emerging AI workloads. 

Could you benefit from help navigating complex software licensing models?

We help partners align applications, licensing and platforms to technical and commercial requirements. 

Do you need presales support that improves technical confidence and commercial outcomes?

We validate your solution and boost your profitability by uncovering the incentives, rebates and vendor programs that maximise partner returns.  

How we engage with you

You choose exactly how and when our technical team supports your opportunities. Whether you need quick guidance on a single piece of infrastructure or deep architectural input for a hyperscale solution, you can pick the level of engagement that suits you. There’s no challenge too small or too big for our certified local experts, and our flexible approach means we integrate seamlessly into your process while you stay in full control of the customer relationship. 

How we engage with you

Icon_Flexibility

Flexible
Engagement

Choose the level of support you want from our team for each opportunity.

Flexible
Engagement
Icon_Challenge and Scale

Any Challenge,
Any Scale

From single‑component questions to hyperconverged solution design, we have the right expertise.

Any Challenge,
Any Scale
Icon_Expertise

Local Expertise You
Can Rely On

Access highly certified technical specialists based here in New Zealand.

Local Expertise You
Can Rely On

Pre-Sales Specialist Support

When your team is juggling multiple opportunities, it can be challenging to dedicate the time needed to craft a compelling, technically sound proposal. Our presales specialists act as an extension of your team to help you respond quickly, accurately, and with confidence. 

We can help with:

Co‑designing customer solutions across all major technologies
Co‑designing customer solutions across all major technologies
Developing value‑led proposals that strengthen your competitive position
Developing value‑led proposals that strengthen your competitive position
Responding to tenders, RFPs, and multi‑vendor opportunities
Responding to tenders, RFPs, and multi‑vendor opportunities
Validating your own solution concepts and ensuring technical accuracy
Validating your own solution concepts and ensuring technical accuracy
Supporting you in customer meetings and presentations
Supporting you in customer meetings and presentations
Inset-1

Outcome for partners:

Higher win rates, more solution‑led deals, and reduced pressure on your internal team.

Solution Architecture Support

Large and interconnected projects demand the right architectural oversight. Our solution architects collaborate with you to design secure, scalable, and integrated solutions that adhere to best practice and vendor guidelines. 

We can help with:

End‑to‑end solution design for cloud, hybrid, networking, security, data, AI and more
End‑to‑end solution design for cloud, hybrid, networking, security, data, AI and more
Multi‑vendor integration for enterprise and mid‑market environments
Multi‑vendor integration for enterprise and mid‑market environments
Architecture reviews to reduce risk before you propose or implement
Architecture reviews to reduce risk before you propose or implement
Technology alignment with vendor frameworks and certifications
Technology alignment with vendor frameworks and certifications
Scalability planning, performance and incentive considerations, and optimisation
Scalability planning, performance and incentive considerations, and optimisation
Inset-2

Outcome for partners:

Greater confidence in the solution, stronger customer trust, and reduced technical and commercial risk.

Technical Vendor Support

Some opportunities require specialist insight that goes beyond standard technical knowledge. Through Dicker Data’s deep technical relationships with the industry’s leading vendors, our team can give you access to the engineers and experts who design and build the technology. This additional layer of insight helps you progress opportunities with greater confidence and clarity. 

We can help with:

Vendor aligned technical insights and best practice recommendations
Vendor aligned technical insights and best practice recommendations
Guidance on vendor tools, frameworks, portals, and solution guides
Guidance on vendor tools, frameworks, portals, and solution guides
Advice to ensure your solutions meet technical, security, and compliance expectations
Advice to ensure your solutions meet technical, security, and compliance expectations
Technology deep dives to help shape and progress customer discussions
Technology deep dives to help shape and progress customer discussions
Support navigating certifications, incentives, and program requirements
Support navigating certifications, incentives, and program requirements
Inset-3

Outcome for partners:

You stay competitive, informed, and fully equipped to support customers with confidence, even in fast‑moving or highly specialised technology areas.

Post-Sales Technical Support

Deployments can be complex, especially when the technology is new, or part of a multi-vendor solution. Our post‑sales technical specialists help you resolve issues quickly, optimise solution performance and maintain the customer confidence you worked hard to build. 

We can help with:

Troubleshooting and issue resolution for selected vendor technologies
Troubleshooting and issue resolution for selected vendor technologies
Guidance on deployment best practices and configuration optimisation
Guidance on deployment best practices and configuration optimisation
Support interpreting vendor documentation, tools and diagnostic outputs
Support interpreting vendor documentation, tools and diagnostic outputs
Escalation pathways into vendor technical teams where required
Escalation pathways into vendor technical teams where required
Ensuring smooth handover from presales and architecture into deployment
Ensuring smooth handover from presales and architecture into deployment
Inset-4

Outcome for partners:

Outcome for partners: 
Faster resolutions, seamless deployments and stronger customer confidence. 

Virtual IT Group Logo

VITG strengthens integration, accelerates growth, and scales with confidence through Dicker Data

BACKGROUND 

Enabling unified operations and accelerating growth 

Virtual IT Group (VITG) is one of Australia’s fast‑growing managed service providers, supporting SMB customers across the East Coast. Rapid expansion and over a dozen acquisitions in six years meant VITG needed a partner who could help them consolidate systems, streamline Microsoft licensing, and enable seamless integration across newly combined teams. 

Partnering with Dicker Data provided the local expertise, on‑the‑ground support, and shared growth mindset needed to strengthen their foundation and scale with confidence. 

“Dicker Data helped us consolidate our operations, streamline complexity and strengthen our foundation for growth. Their expertise and support have been invaluable as we continue to scale”

Bernard Moran
Chief Experience Officer of Virtual IT Group (VITG)

Answering Your Frequently Asked Questions

Can I choose the level of engagement from Dicker Data’s technical team?

Yes, you can choose exactly how and when our technical specialists support you. Whether you need quick guidance on a single component or deep architectural involvement in a complex project, we adapt to the level of support that suits your opportunity. 

Can Dicker Data help validate my design or architecture before I propose it to a customer?

Yes, we validate configurations, review architectures, check compliance against vendor best practices and ensure your proposed solution meets technical and commercial expectations. 

Do you offer post‑sales support for deployments?

Yes, for selected vendor technologies, we provide troubleshooting, configuration guidance and escalation pathways to help ensure smooth deployments. Contact our team to learn more.  

Do you work directly with my customer?

Only if you request it. You remain in full control of the customer relationship, and we operate as a seamless extension of your business. 

How do I request technical support for an opportunity?

Partners can submit an opportunity via their BDM, account manager or dedicated vendor contact; or through the relevant forms provided by Dicker Data’s vendor teams. 

You can contact our team here. 

Keep Discovering Our Value

Partnering with Dicker Data provides you with access to the world’s leading technology brands, the latest technology solutions and a range of unique value-added services.