Returns with Dicker Data

Return requests can be submitted by Dicker Data account holders. All returns are subject to approval in line with Dicker Data’s returns process and the applicable vendor’s return policy.

 Download and complete the Dicker Data RMA form, then email it to Returns.Authorities@dickerdata.co.nz with the relevant details for your brand. Each manufacturer has its own process. Please refer to the brand-specific warranty process documents in the table above to make sure you follow the right steps. 

 Yes. All returns need to be approved by Dicker Data before you send anything back. Each manufacturer has their own return terms, so approval will depend on the relevant vendor policy. If goods arrive without prior authorisation, we may not be able to accept them. 

 It depends on the vendor, the product, and the reason for the return. Once we've received and approved your return, we'll process it as quickly as possible in line with the manufacturer's turnaround times. Your RMA submission email will give you a clearer idea of what to expect for your specific case. 

 Right here on this page - scroll through the vendor logos above to find the warranty process documentation for your brand. Because each manufacturer's terms are different, it's worth reviewing the relevant policy before submitting a request. If anything's unclear, reach out to your Dicker Data account manager and they'll point you in the right direction. 

 Email Returns.Authorities@dickerdata.co.nz with your RMA number, brand, and query details, and the Dicker Data Returns team will assist you.