Why Dicker Data as a Distributor for Interactive?
Dicker Data has partnered with Interactive to deliver rapid response hardware maintenance support for our New Zealand IT resellers and their customers. Regardless of your server, storage or networking requirements, with Dicker Data and Interactive we can supply a rapid solution for your IT environment.
Leveraging Dicker Data’s dedicated channel resources, we can offer the presales support necessary for you to close a customer deal. Whether you require help putting together a longer post-warranty solution to help your customers extend the value of their existing hardware, or a short term support solution to cover your customers while they move to a new hardware deployment, we have the resources you need.
Interactive Hardware Maintenance Distributor
Interactive is the number one hardware maintenance provider in the ANZ region, supporting mission critical IT systems. Interactive offer 3rd party maintenance and support for servers, storage and networking products. Access the best-in-class SLAs (24X7), skilled engineers and a 100% parts availability guarantee. Maximise your equipment’s operational life and return on IT investment. Renewing a warranty through a vendor is typically quite expensive, however for a more cost effective solution consider Interactive.
Dicker Data Interactive Resources
Visit our resource hub to keep on top of the latest partner opportunities. Here you'll find informative case studies that highlight how Dicker Data and Interactive are working with IT resellers to provide cost effective and efficient third-part maintenance and IT support services for your customers.
Interactive supports over 2,500 organisations, 45,000 locations and over 300,000 assets as Australia’s most-recommended third-party IT support services provider.
Frequently Asked Questions
Do Interactive support IT hardware assets post the vendor’s end of service (EOSL) date?
Yes, Interactive directly support IT hardware assets (server, storage and networking) beyond their EOSL date.
Can Interactive offer month to month support contracts?
Yes, Interactive can offer flexible month to month contracts with a minimum term of 3 months.
What experience and skillsets do Interactive engineers have?
Interactive engineers have an average of 10+ years OEM experience inclusive of in-depth certifications across server, storage and network devices.
Can Interactive manage a fleet of devices?
Yes. Interactive provides multi - vendor hardware maintenance support across server, storage and networking equipment.
Where is the Interactive service desk located?
Interactive 24x7 world class service centre is located in Sydney, NSW.
Where are Interactive service engineers and spare parts located?
Interactive can support all metro locations around Australia and New Zealand with 100% local parts and onsite engineers.
For regional locations, Interactive leverages off their vast agent network for part warehousing and engineering support.
For mission critical IT equipment, what is the highest SLA Interactive can provide?
Interactive can provide an SLA of 24x7x2 hours which includes part replacement and onsite engineering support. Interactive guarantees 100% local parts to support these critical IT assets and ensure the SLA’s can be met.
Interactive is a privately-owned IT services provider. As New Zealands largest multi-vendor hardware maintenance provider, Interactive specialise in maintenance for servers, storage devices, network and communications equipment. Interactive supports a wide range of vendor hardware, including; APC, Cisco, HPE, Dell Technologies, Lenovo, IBM, Juniper networks, Pure Storage and more.
Interactive boasts a workforce network of over 500 with a wide reach, servicing over 25,000 locations across the nation, with a guarantee of always having the parts you require available on hand. When you work with Interactive you gain access to local trained and certified professionals who are familiar with your IT environment. Interactive are focused on providing a great service at a cost effective price point.
Your business reputation took time to build. Downtime can demolish it in days. Interactive can make sure that doesn’t happen.
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Why Dicker Data
for Interactive
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Started
Once you get started on your application, you'll need to have the following close by to help you complete the process quicker:
- Your driver’s license
- Your company’s registration information including NZBN
- Full information about your company Directors, including their mobile phone numbers
- Information about the markets your business services
- Trade references for us to contact to verify your business
- A witness to verify your signature
- If trading as Trustee company, you must put the Corporate Trustee Name and NZBN/NZCN and provide a copy of the “Record of Registration” for the Business Name
If you're applying from overseas, please email accounts@dickerdata.co.nz and request an application form.
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