Microsoft are announcing new agentic capabilities that will accelerate these gains and bring AI-first business process to every organization. 

  • First, the ability to create autonomous agents with Copilot Studio will be in public preview next month.  

  • Second, we’re introducing ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance and supply chain team. 

 

Consider agents as the new generation of applications for an AI-driven world. Every organisation will possess a network of agents—ranging from basic prompt-and-response systems to fully autonomous entities. These agents will operate on behalf of individuals, teams, or entire functions to execute and coordinate business processes. Copilot will be your interface with these agents, enabling them to handle everything from accelerating lead generation and processing sales orders to automating supply chain operations.

 

Scaling your teams with 10 new autonomous agents in Dynamics 365  

New autonomous agents empower customers to transition from traditional line-of-business applications to AI-first business processes. AI represents today's return on investment and tomorrow's competitive edge. These agents are designed to help teams across sales, service, finance, and supply chain drive business value — and this is just the beginning. Over the coming year, we will develop many more agents to give customers the competitive advantage they need to future-proof their organisations. Microsoft is introducing ten of these autonomous agents.

Here are a few examples: 

  • Sales Qualification Agent: In a profession where time literally equals money, this agent enables sellers to focus their time on the highest priority sales opportunities while the agent researches leads, helps prioritise opportunities and guides customer outreach with personalised emails and responses. 

  • Supplier Communications Agent: This agent enables customers to optimise their supply chain and minimise costly disruptions by autonomously tracking supplier performance, detecting delays and responding accordingly — freeing procurement teams from time consuming manual monitoring and firefighting. 

  • Customer Intent and Customer Knowledge Management Agents: A business gets one chance to make a first impression, and these two agents are game changers for customer care teams facing high call volumes, talent shortages and heightened customer expectations. These agents work hand in hand with a customer service representative by learning how to resolve customer issues and autonomously adding knowledge-based articles to scale best practices across the care team. 

 

Start building agents in Copilot Studio today.