Distribution Services 
& Resources

Customising a Mac

Apple is able to custom-configure any new Mac, based on a variety of options available to the customer at the time of purchase. As an Apple Authorised Reseller, you can order these configure-to-order (CTO) products. Apple Authorised Resellers can access the CTO portal. 

It’s easier than ever to help your customers from schools, universities or businesses bring Apple products into their workplace with innovative financing options through Apple Financial Services (AFS). AFS keeps costs low by accounting for the high residual value of Apple devices up front, flexible upgrades give you complete control of the refresh cycle.

If you have purchased a product from Dicker Data and it is found to be defective or not as described, we will provide a replacement, repair, or refund within the manufacturer's warranty period.

Each manufacturer has their own comprehensive returns policy that covers products purchased from them. To initiate a return, please review the instructions for Apple on our Returns Portal.

As Apple design the hardware, operating system, and many of the core applications, its products offer a uniquely seamless and integrated experience. Only AppleCare provides one-stop service and support from Apple experts, enabling most issues to be resolved in a single call. AppleCare benefits are distinct from and in addition to the Apple Limited Warranty and the consumer rights guaranteed under New Zealand law. 

The Device Enrolment Program (DEP) helps businesses deploy and configure Apple devices. DEP provides a fast, streamlined way to deploy organisation-owned iPad, iPhone, Mac and Apple TV devices purchased directly from Apple or participating Apple Authorised Resellers or carriers. 

The Apple Partner Network is undergoing changes in New Zealand and is expected to relaunch in late 2025. While submissions for 2025 are now closed, new applications will be welcomed starting in 2026. 

There is a local Demo Pool available for testing Apple Hardware products in your customers work environments. If you would like to request a product for testing, please share your details on the link below.